Careers

Post on September 08, 2022

Telesales Executive

Job Description

Job details: Telesales Executive responsible for closing deals over the phone and maintaining good customer relationship with excellent communication and selling skills.

Must Have:

• Minimum High School or bachelor’s degree in Business Administration or equivalent
• Can be fresher though candidate with prior service industry and logistics experience will be preferred.

Responsibilities:

• Inbound and outbound calls to customers on daily basis.
• Acquire new customers, grow customer base, and develop new business.
• Maintains keen knowledge of the portfolio of all the current upcoming products and services by Zajel
• Retain existing customers and maximize business potential.
• Promote and sell Zajel product and services and achieve business targets, growth and KPIs assigned.
• Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance department and company vision.
• Communicates and positions our company products and services the company’s goals and represents the company’s interests to the clients.
• Direct prospects to the field sales team.
• Collaboratively work with sales team to develop lead generation with prospective customers.
• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
• Encourage customers to continue using ZAJEL’s services.
• After sales customer service to ensure client satisfaction with the quality of service.
• Maintain customer service business information, and update business activities on database.

Post on August 03, 2022

Customer Service Executive

Location: Dubai

Job Description

The Customer Service Executive is responsible to attend and respond to customer inquiries regarding the product and services which Zajel provides.

Must Have:

• Minimum Diploma graduate or equivalent required .
• Minimum 2 – 3 years of experience in the similar environment.
• Bilingual ( Preference ).



Responsibilities:



• Handle inbound and outbound calls with highest customer service standards .
• Supports and provides customer service via phones and/or chat ensuring effective resolution of customers’ concerns in the quickest possible manner.
• Handles typical customer queries which include consistent problem areas and requires the jobholder to possess good knowledge of the services of the organization.
• Handles customers’ incidents and complaints related to his/her team and handles escalations, if any.
• Listens and understands customers’ concerns; provides required guidance and information using the available resources.
• Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required.
• Refers customers to published materials or more senior associates in case of unresolved issues.
• Records the details of the call in the system database accurately.
• Updates the existing database with any modifications or changes and the present status of the customers or prospective customers.
• Follows up customer calls where necessary and completes call logs; produces the required call reports.
• Recognizes, documents, and informs the supervisor regarding the trends in customer calls.
• Ensure customer satisfaction to retain customer.
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Post on January 25, 2022

Sales Executive

Job Description

Job details: Sales Executive is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products.

Must Have:

• Valid UAE driving license.
• 2 years’ minimum experience in courier industry.
• Minimum Bachelor’s Degree or equivalent.

Responsibilities:

• Commercially aware and have a good solid understanding of the International/Domestic Courier Industry.
• Responsible for securing new customers, and maintaining and developing existing accounts.
• Meet and exceed target set in terms of contributing and generating revenue for the department.
• Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand Zajel’s customer reach.
• Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
• Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on Zajel’s products and services.