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Careers

Posted on Tue, 10 02 2026 00:00:00 GMT

Operations Executive - Express

Dubai, AE

Job Description

Position Summary

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Application Processing

  • Ensure timely manifesting of shipments
  • Regulate all Operational activities in the Collection Centers
  • Ensure proof of Delivery is updated on the system
  • Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
  • Ensure all undelivered shipments are tracked and updated on the system
  • Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
  • Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment handling

  • Sort and label all the shipments in a systematic manner
  • Scan inbound and outbound shipments
  • Detect and report missing, incorrect paperwork, undeliverable consignment
  • Coordinate with Couriers for timely pick- up and delivery of shipments
  • Track Collections against pick ups
  • Prepare daily Collection report
  • Ensure all deliveries are as per the delivery schedules

Responsibility Description Continue.

Maintaining Work-Related Records

  • Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records provided by the senior or supervisor
  • Adheres to the work-plan provided by the supervisor while undertaking routine processing activities 

Maintains Customer Information Confidentiality

  • Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations.

 

Responsibility Description Continue..

Self-Development 

  • Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
  • Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
  • Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports

  • Prepare timely and accurate MIS statements and reports as required

Responsibility Description Continue...

Policies, Systems, and Procedures

  • Provides feedback regularly on the effectiveness and soundness of policies and procedures.
  • Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
  • Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Quality Management and Continuous Improvement

  • Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
  • Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

  • High School or bachelor’s degree or equivalent

Work Experience

  • Minimum 1 year of experience
View Details
Posted on Mon, 19 01 2026 00:00:00 GMT

Senior Business Development Executive - Freight

Dubai, AE

Job Description

The Senior Business Development Executive – Freight Forwarding is responsible for independently driving business growth through strategic client acquisition, retention, and key account management. The role involves mentoring junior team members, supporting the overall sales strategy, and ensuring that ZAJEL maintains strong market positioning through consistent revenue performance, customer satisfaction, and process excellence.

Achievement of Sales Target and Key Account Management

 

  • Take ownership of strategic or high-value clients if provided by the sales manager, ensuring long-term retention, account growth, and contract renewals.
  • Generates, maintains and monitors a robust sales pipeline for generations of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management
  • Achieves sales objectives with respect to value, product and service mix etc.
  • Coordinates and sends proposals and tender submissions
  • Identifies key decision makers, leverages opportunities to promote and sell company products and services
  • Works in coordination with the sales manager to devise strategies to generate optimal repeat business from existing clients
  • Works in coordination with the sales manager to devise strategies to cross sell and up-selling to existing clients.
  • Maintains a keen knowledge of the portfolio of products and services offered by ZAJEL and developing and implementing sales strategies for each of these to achieve the desired business objectives
  • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach.

Strategic Sales Planning and Forecasting

 

  • Contribute to sales forecasting, target segmentation, and market mapping.
  • Share insights on competitor activity and potential business opportunities.
  • Provides input for medium term planning to the company’s top management
  • Attends forecast meetings and provide inputs and assistance as required
  • Responsible for assisting the sales manager in the development of the sales strategy
  • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services

 

Client Management and Customer Relationship Management Support 

 

  • Assist the sales team in maintaining strong relationships with existing customers, helping to resolve escalations and ensuring consistent client satisfaction across all accounts.
  • Build and promote strong, continuing customer relationships by partnering

with them and understanding their needs

  • Manage client relations by soliciting and logging client feedback
  • Support in the process of integrating and on-boarding clients/sellers

Cross-functional Collaboration, Performance Analysis, Representation & Networking 

 

  • Liaise with Operations, Finance, IT and Customer Service teams to ensure smooth handover of closed deals and to align client delivery expectations.
  • Evaluate sales data and pipeline performance; recommend corrective actions to ensure achievement of monthly and quarterly targets.
  • Represent ZAJEL at industry events, exhibitions, and networking forums to enhance brand visibility and develop new business partnerships

MIS and Reports

  • Prepare timely and accurate MIS statements and reports as required.

 

Policies, Systems, and Procedures

  • Provides feedback regularly on the effectiveness and soundness of policies and procedures.
  • Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
  • Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

 

Quality Management and Continuous Improvement

  • Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
  • Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.

ACADEMIC / VOCATIONAL QUALIFICATION

  • Bachelor’s Degree or Equivalent

WORK EXPERIENCE

  • Candidate with prior logistics experience of at least 5 years will be preferred.

 

View Details
Posted on Fri, 30 01 2026 00:00:00 GMT

Senior Operations Executive- Freight

Dubai, AE

Job Description

Position Summary

The Senior Operations Executive is responsible for handling end-to-end Sea / Air freight operations and overseeing customs clearance processes. The role involves coordinating with shipping lines, airlines, airport / seaport authorities, customs authorities, and any other vendors (or) Govt. Departments relevant to Sea / Air freight operations. Additionally, the executive will support clients through timely issue resolution and manage escalations to ensure customer satisfaction.

Responsibility Description

Workflow and Operation Management

  • Handle Air/Sea freight operations, ensuring timely and accurate delivery of goods.
  • Oversee end-to-end process of customs clearance for Air/Sea/Land freight
  • Manage and review shipping documents to ensure accuracy and compliance with regulations.
  • Arrange and Handle customs inspections / Regulatory authority Inspections.
  • Track, monitor, and reconcile the transactions of the Customs Account, DP World Account, Calogi Account & Other portal accounts relevant to the freight operations and ensure that the balance figures match the Finance team's records.
  • Ensure customs declarations are processed in compliance with regulations and original documents are submitted to Dubai Customs in a timely manner.
  • Provide shipment updates and Period reports to the Operations Manager (Freight) on a regular basis.
  • Address customer inquiries and concerns regarding customs clearance in a timely manner.
  • Ensure compliance with ZAJEL’s standard operating policies and standards

Responsibility Description Continue.

Supporting Operation

  • Monitor the daily operations shipments to make sure that customs clearance is conducted on time
  • Maintain logs to track the services of the department
  • Facilitate resolution of problematic shipments through coordinating with the relevant business units and providing inputs
  • Provide assistance to freight operations team while being on ground if required 

Operations Reports

  • Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system
  • Prepare timely and accurate operations statements and reports as required

Maintains Customer Information Confidentiality

  • Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations. 

Responsibility Description Continue..

Self-Development 

  • Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
  • Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
  • Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports 

  • Prepare timely and accurate MIS statements and reports as required. 

Policies, Systems, and Procedures 

  • Provides feedback regularly on the effectiveness and soundness of policies and procedures.
  • Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.  
  • Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.  

Responsibility Description Continue...

Quality Management and Continuous Improvement  

  • Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
  • Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.  

Academic/ Vocational Qualifications

  • Bachelor's degree in business management, logistics, supply chain or in a related field or higher

Work Experience

  • Minimum of 3 years' experience in customs clearance operations of Air and Ocean shipments 
View Details

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